-
ID
#5916757 -
Job type
Permanent -
Salary
TBD -
Source
Honu Services -
Date
2020-11-19 -
Deadline
2021-01-18
Video Teleconference Technician (SCA 13110)
Illinois, Rockisland, 61201 Rockisland USAPermanent
Vacancy expired!
- Schedule and manage telephone meetings using phone conference, VTC, and UC systems
- Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
- Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
- Perform system integrity and connectivity tests to ensure system availability
- Assess and report on performance and usage numbers
- Ensure compliance with policies and procedures including DoD STIG requirements
- Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators
- Other duties as assigned
- Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
- Customer service skills, and experience fielding and troubleshooting customer questions and issues
- Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
- Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
- Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
- Familiarity with Microsoft Active Directory/GPO integration with SCCM
- Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
- Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
- Ability to organize, prioritize and meet deadlines
- Capable of conveying complex information in a simplistic manner
- Strong critical thinking and problem solving skills
- Strong self-starter requiring minimal supervision
- Able to take proactive measures to prevent problems rather than reactive by nature
- Strong verbal and written communication to effectively express concepts, plans, and proposals
- Associates Degree in Computer Science, Information Technology, or related discipline
- 1+ years of experience performing VTC systems administration functions
- Must have valid driver's license
- Clean driving record
- Occasional use of company vehicle while on work site
Vacancy expired!
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