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Hi, I hope you are doing great. We are looking for Desktop Support Specialist. Please share me your updated resume if you are interested in this position. Role - Desktop Support Specialist Duration - Contract Location - Peoria, Illinois (Onsite day 1) Job Description: Desktop Support Specialist Adhering to SLAs Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems . Troubleshooting technical issues Ensuring that the processes are adhered to Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed Create documentation for process and procedures Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. Regards, Yogendra Singh

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