Call Center Inbound Inside Sales / Registration Representative (REMOTE)

Job Description

Third Party Pet is looking for high energy, enthusiastic sales professionals who thrive in a fast-pace team environment while working from home. In this unique career opportunity, you will be responsible for providing remarkable services to our clients by providing them world class customer services as well as guiding them to solutions that fit their needs. A successful candidate will be confident in controlling conversations and understand the importance of value and urgency when speaking to customers.

Qualifications

• High School diploma, GED, or equivalent experience
• Minimum one-year related customer service/sales experience and/or training preferred
• Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving, and critical thinking skills are essential
• Proficiently utilize Microsoft Office, Gsuite and internet search engines
• Ability to speak effectively with customers and employees of the organization
• Strong organizational, time management, and problem-solving skills
• Excellent written and oral communication skills
• Strong sense of professionalism and active listening skills
• Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
• Ability to work with minimal supervision in a remote location

Additional Information

• Internet connection speed: 50 Mbps+
• Internet connection type: Cable or Fiber

• Wired, not wireless, connection available

Representatives need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment.

Third Party Pet® reserves the right to inspect employee’s remote workspaces to ensure business requirements are met. It is essential that representatives agree and understand that such inspections are necessary to ensure continuity of Third Party Pet’s® business and excellent standards of customer service.

Representatives will be members of a larger remote team, with support from managers. There will be additional resources available, team leads and online tools. This is a structured environment and representatives will be provided a schedule they must adhere to daily.