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  • ID
    #23470381
  • Job type
    Permanent
  • Salary
    -USD
  • Source
    Medline Industries Inc
  • Date
    2021-11-24
  • Deadline
    2022-01-23
 
Permanent

Vacancy expired!

MAJOR RESPONSIBILITIES INFRASTRUCTURE MONITORING AND OPERATIONS Respond to and evaluate alerts/events in a timely manner Proactively monitor infrastructure and applications to create and escalate issues when necessary Perform level 2 and 3 troubleshooting, support and resolution of infrastructure issues Create and maintain operational dashboards and reports to track and report infrastructure availability and service interruptions Support the development and improvement of standards related to NOC tools and processes Participate in quality assurance initiatives, including audits of assets, processes, and monitoring tools INCIDENT MANAGEMENT Participate/lead all aspects of Incident resolution for Incidents escalated to the NOC Coordinate incident resolution with field personnel, engineers, vendors, and management team Ensure appropriate resources are engaged to resolve incidents according to their prioritization Participate in timely and appropriate internal and external communication throughout the incident. Be a champion of incident management and event management principles and methods EVENT MANAGEMENT Participate in and recommend updates to the Event Management process Ensure appropriate resources are engaged to acknowledge, manage and document all events Demonstrated use of event and data analysis to translate event history into infrastructure configuration and architecture changes PROACTIVE MAINTENANCE Perform maintenance schedule for network elements. Coordinate notifications to client(s) with the Service Desk. Report project and operational status to management. MINIMUM JOB REQUIREMENTS Ability to work weekends 3+ years of experience on an operations teams in a demanding fast-paced environment Demonstrated experience with IT Service Management processes, such as incident management and change management. Experience in an Operations Center Experience with SolarWinds monitoring software. Knowledge / Skills / Abilities Strong problem isolation, resolution, analytical and diagnostic skills. Ability to demonstrate past experience using monitoring tools and processes is required. General knowledge of IT networks, ISP Services, Routing Protocols, VoIP, Network Management, Routers, and Switches. General knowledge of Advanced Windows System Administration and VMWare Systems. Strong interpersonal/customer-facing skills. Good communication skills both written and verbal. COVID-19 Vaccination Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law. PREFERRED JOB REQUIREMENTS Education Bachelors Degree in Information Technology or similar field preferred Certification / Licensure Solarwinds certification ITIL Foundations (V3) or higher Cisco CCNA or Network+ MCSA A+ Security+

About Medline: Medline is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 550,000 products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies, and retail outlets. Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $17 billion global enterprise because of our dedicated people, entrepreneurial spirit, and honest values. Again named one of the countrys "Best and Brightest Companies to Work For, and once again named to Chicago Tribunes Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL.

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