Release Processor l

General Description :

Facilitate the Release process by researching, obtaining, preparing, and filing the necessary documentation. Reports to Supervisor.

Responsibilities - Include, but are not limited to :

Obtain digital or physical documents within strict guidelines on large quantities of PIF loans.

Regularly communicate with clients, document custodians, third parties, and government agencies.

Verify the presence and accuracy of all documents required to prepare a release, conducting research or contacting others as appropriate to obtain corrected or missing information.

Research aged or rejected releases in a timely manner.

Submit necessary release documents to the County for recordation within compliance timeframes.

Maintain comprehensive knowledge of the organization’s processes and procedures.

Regularly investigate county recordation information and requirements via online public records or over the telephone.

Actively participate in identifying process improvement opportunities within the department.

Proactively notify management when established KPI minimums are not being met.

Comply with Code of Conduct and regulatory training requirements.

Complete quarterly training through Corporate Training department.

Successfully complete annual regulatory compliance training.

Additional duties as assigned.

Required Qualifications :

High School diploma or equivalent

1+ years customer service or administrative experience

Proficient skills in typing, spelling, grammar, sentence structure, and prooing

Solid PC skills : Proficient with Microsoft applications and loan servicing platforms

Strong problem-solving skills and attention to detail and accuracy

Ability to prioritize and accurately handle multiple tasks simultaneously in a fast-paced, high-volume, deadline-driven environment

Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to explain complex issues and resolutions clearly and concisely

Customer service skills, including conflict resolution management

Preferred Qualifications

College degree or mortgage industry experience equivalent

Knowledge of mortgage servicing laws and regulations

Physical Demands and Work Environment :

The employee is regularly required to communicate (give / receive information) through multiple methods of communication.

The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms.

The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and / or move up to 25 lbs. The noise level is usually moderate and typical of an office environment.

The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.