Special Loans Administrator l

General Description :

Responsible for the monitoring and processing of all aspects of the loan servicing and auditing of Home Equity Line of Credit (HELOC) Loan Products.

To ensure that they are processed in a timely manner and in accordance with all government and investor guidelines.

Responsibilities :

Process all HELOC loan calculations and adjustments accurately

Responsible for accurate and timely borrower notifications

Respond to and resolve homeowner and Customer Service inquiries

Perform all levels of Quality Control for HELOC loan servicing and audits

Research and complete HELOC loan tasks timely and accurately

Research and complete modification tasks and / or client tasks timely and accurately

Document all loan adjustments on MSP

Present a positive and professional demeanor at all times

Maintain knowledge base of current practices, procedures, and policies of department

Maintain performance standards

Assist in training and mentoring of new employees

Assist in cross training of existing employees

Process requests sent to the Special Loans Proxy

Perform all other responsibilities and duties deemed necessary

Requirements :

1-3 years of mortgage servicing experience is helpful, but not required

Experience working for either a Financial Institution, Bank or Mortgage company preferred

Knowledge of HELOC loan products and / or HELOC auditing helpful

Microsoft Office (Excel, Word and Outlook)

Strong communication, interpersonal, and organizational skills

Excellent math skills and numbers oriented

Must be able to work in a very fast-paced environment

Preferred Qualifications :

Some College is preferred

Experience working for either a Financial Institution, Bank or Mortgage company preferred

Physical Demands and Work Environment :

The employee is regularly required to communicate (give / receive information) through multiple methods of communication.

The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms.

The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and / or move up to 25 lbs. The noise level is usually moderate and typical of an office environment.

The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.