Avaya Technician

Vacancy expired!

Avaya TechnicianFull timeLake Zurich, IL

Department:Systems

General Description: This role is responsible for supporting and administering existing Avaya Aura/Elite contact center technology and for designing and implementing new solutions as well as implementation, configuration, daily operation and upgrading of core Avaya Aura Products including: System Manager, Session Manager, Communication Manager, Media Server, Voice Gateways, Application Enablement (AES), Avaya Experience Portal. Develop and implement call routing plans, vectors, VDNs, IVR scripts.

Responsibilities - Include, but are not limited to:

• Coordinate with telecommunications vendors to ensure appropriate platform integration and performance.
• Work with carriers implementing and troubleshooting solutions.
• Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure.
• Analyze system and application data to ensure system stability and improve system performance.
• Implement and maintains cross-connect fields, patch panels and various analog and digital signaling systems.

• Infrastructure Maintenance
  • Develop and or recommend technical strategies and solutions to maintain and/or expand service levels.
  • Monitor, operate, install and maintain telecommunications solutions and equipment in addition to troubleshooting any type of hardware, software or circuit problems to ensure that solutions perform in a manner which best meets business needs and objectives.
  • Perform telecom network software installations, maintenance and support of databases for system maintenance, call detail reporting Performs moves, adds, and changes, fault isolation and resolution, and end-user support.

Required Qualifications:

• Proven experience in Avaya IP Telephony solutions (CM v.7, v.8, Session Manager, Systems Manager, SBC, Experience Portal, Best Services Routing
• Must have exceptional communication and interpersonal skills in order to effectively communicate, brief, present, train, and negotiate with a wide range of personnel including Sr. Executives and Technical Architects.
• 5+ years Avaya experience with a SIP background, Avaya Session Manager and VOIP QOS etc.
• Avaya, S8700, S8300 series Communication Managers, Call Recording, WFM, Aura Messaging, CMS, Avaya Enablement Server, Proactive Contact Dialer/POM, Avaya SIP Enablement Servers, Voice Recording Avaya Experience Portal, Breeze, Oceana.

• Must have a working knowledge of connectivity such as T1s, DS3s, MPLS, fiber optics, SIP and VPN.
• Must be able to lift and/or push 20 - 40 lbs. of electronic/communications equipment.
• Must be able to stoop, kneel, and stand to access server equipment.

Physical Demands and Work Environment:

• The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

Vacancy expired!