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  • ID
  • Job type
  • Salary
    USD14 - USD16
  • Source
    Randstad Technologies
  • Date
  • Deadline

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job summary:

The Records Retrieval Agent represents clientele in requesting and obtaining medical records from healthcare providers.

Contact healthcare provider offices on a regular basis to request copies of medical records Identify and coordinate the method for record retrieval with provider offices

Uses provided computer equipment to update facility information and maintaining status for the record retrieval with provider offices, sometimes having to switch between multiple systems in the course of the day to update and retrieve information.

Provide accurate and timely updates on the record retrieval status to clients

Complete all responsibilities as outlined on the annual Performance Plan.

Completes projects and other duties as assigned using Microsoft Office Suite or similar software.

location: Des Plaines, Illinois

job type: Contract

salary: $14 - 16 per hour

work hours: 8am to 4pm

education: High School


Required Skills:

  • High School diploma, GED, or equivalent work experience
  • Must have previous call center or customer service experience.
  • We will provide training. Training is 4 weeks for which 100% attendance is required
  • Ability to communicate clearly through verbal and written communication, using proper spelling and grammar, and using applications such as Teams, Gmail, Outlook, and Zoom.
  • Demonstrates the ability to give attention to details, including planning, executing, and follow up procedures
  • Must be able to work well in a team environment
  • Demonstrated understanding of HIPAA regulations preferred
  • Typing speed of 40 words per minute (wpm) with 90% accuracy
  • Computer navigation skills
  • Basic technical skills (Able to clear cache and cookies)
  • Proficient with Microsoft Office Suite or related software
  • Internet upload speed of 25 mpbs and download speed of 5 mpbs

Desired skills, responsibilities, experience needed

  • Demonstrated understanding of HIPAA regulations preferred
  • Previous call center sales or collections experience preferred, not required.
  • Ability to communicate clearly through verbal and written communication, using proper spelling and grammar, and using applications such as Teams, Gmail, Outlook, and Zoom.


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School

  • Call Center
  • Helpdesk
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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