-
ID
#8382138 -
Job type
Contract -
Salary
TBD -
Source
Q1 Technologies, Inc. -
Date
2021-01-11 -
Deadline
2021-03-12
Genesys Engineer
Illinois, Deerfield, 60015 Deerfield USAContract
Vacancy expired!
Job Title - Genesys Engineer Duration of assignment - 12 Months Work Location (State, City and Zip) - Deerfield IL Technical/Functional Skills:
- Detailed knowledge and experience in Genesys Pure Engage Solutions
- Strong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), Genesys PureEngageCloud (PEC) and Genesys Workspace Web Edition (WWE)
- Strong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal
- Hands on experience in Intelligent Workload Distribution
- Handle the escalation calls and coordinate with vendor
- Regular maintenance, audit and upgrade
- Good experience on Genesys Interaction recording, Analytics & Workforce Management
- Good experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reporting
- Knowledge in E services ( Email, chat support )
- Proficient in tools like Composer, Eclipse, IRD (Interaction Routing Designer), CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir
- Strong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) and contact center technologies
- Good experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS)
- Production support activities for Genesys Platform
- Excellent numerical and analytical skills with a high level of accuracy and attention to detail
- Excellent communication and effective presentation skills
- Fluent in English, both written and spoken
Vacancy expired!
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