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    Q1 Technologies, Inc.
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Genesys Engineer

Illinois, Deerfield, 60015 Deerfield USA

Vacancy expired!

Job Title - Genesys Engineer Duration of assignment - 12 Months Work Location (State, City and Zip) - Deerfield IL Technical/Functional Skills:

  • Detailed knowledge and experience in Genesys Pure Engage Solutions
  • Strong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), Genesys PureEngageCloud (PEC) and Genesys Workspace Web Edition (WWE)
  • Strong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal
  • Hands on experience in Intelligent Workload Distribution
  • Handle the escalation calls and coordinate with vendor
  • Regular maintenance, audit and upgrade
  • Good experience on Genesys Interaction recording, Analytics & Workforce Management
  • Good experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reporting
  • Knowledge in E services ( Email, chat support )
  • Proficient in tools like Composer, Eclipse, IRD (Interaction Routing Designer), CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir
  • Strong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) and contact center technologies
  • Good experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS)
Roles & Responsibilities:
  • Production support activities for Genesys Platform
  • Excellent numerical and analytical skills with a high level of accuracy and attention to detail
  • Excellent communication and effective presentation skills
  • Fluent in English, both written and spoken
Thanks & Regards, Amit Kumar TelX 5533 | Cell: Email: / Q1 Technologies, Inc.

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