Business AnalystBCforward is currently seeking highly motivated Business Analyst in Chicago, ILWe place consultants for end clients all over USA. Job Title: Business AnalystLocation: Chicago, ILExpected Duration: 5 Months Contract with possible extension or permanent depending on the performance of the candidate and client needs. Roles and Responsibilities: Manage the coordination of the Business communications across vested stakeholders and impacted teams across the Firm Identification and engagement of business leads Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.) Collaboration with cross LOB dependencies Consolidation & reporting of client impact Maintain evergreen process and procedures (e.g. regular revalidation of cross LOB communication map) Understand internal / external dependencies & their risks/gaps Conduct Post Incident follow up for Root Cause Analysis Data and metrics to support service levels and monthly reporting package Readiness and Incident Management - high touch client supportThe position requires the flexibility to support an "always-on" (24x7) product for high touch clients. This is a visible and important business role, as you will be empowered to orchestrate incident resolution with our technology teams and define the business impact for stakeholder and clients with follow up to close out. The position entails wearing many hats with the ability to process map, manage projects, and communicate effectively.Key roles and responsibilities: Collaborating with multiple teams- coordinating across different cross-functional teams supporting multiple products within the Commercial Card portfolio. Execution and project management skills - Well-developed organizational skills to manage multiple projects and priorities. Able to respond to rapidly changing business needs and urgent requests quickly and effectively. Must be self-directed with the ability to explore innovative ways to perform tasks in an efficient and timely manner. Must be proactive, detail and results-oriented, and willing to drive change. Communications skills - Must possess strong verbal and written communications skills, including the ability to synthesize "the story" for executive and/or client-level audiences and adjust messages and style based on different audiences and agendas. Problem solving skills - Strong problem solving, and analytical capabilities coupled with the ability to identify issues, gather, and manipulate data and obtain consensus. Able to outline work process in a thoughtful and detailed manner. Intellectually curious with a genuine interest in knowledge gathering and problem solving. Technical and analytical skills - Able to create insightful, accurate analysis and reporting. Understand business drivers and ensure that the groups' analyses are sound. Interpersonal skills - Strong professional presence with the ability to interact and influence colleagues at all levels in the business who remains calm under pressure. Proactively seeks guidance, clarification, and feedback from others Manage the coordination of the Business communications across vested stakeholders and impacted teams across the Firm Identification and engagement of business leads Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.) Collaboration with cross LOB dependencies Consolidation & reporting of client impact Maintain evergreen process and procedures (e.g. regular revalidation of cross LOB communication map) Understand internal / external dependencies & their risks/gaps Conduct Post Incident follow up for Root Cause Analysis Data and metrics to support service levels and monthly reporting package Skills Required / Qualifications Excellent oral and written communication Understanding of Incident Management or Service and Operations within an organization Self-starter with desire to improve business processes, workflow, and procedures Possess critical thinking, analytical, and organizational troubleshooting skills Able to effectively build relationships Ability to work independently and within a team Ability to navigate and use Microsoft Office Suite Must be able to multitask in a fast-paced environment utilizing multiple tools About BCforward:BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com www.facebook.com/bcforward"We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration." Interested candidates please send resume in Word format Please reference job code 141512 when responding to this ad.
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