Customer Service Specialist

Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Imperium 7 customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Imperium 7 works.

• Respond to customer calls and emails and answer questions about products and services

• Process orders and ensure they are fulfilled

• Handle customer complaints or concerns

• Log all contacts in our customer database system accurately

• Perform general administrative tasks, such and copying and filing

• Generate monthly, quarterly, and annual reports for management

Qualifications

• High school diploma or equivalent

• 1+ years of experience in customer service or an administrative role

• Outstanding phone and email etiquette

• Able to manage multiple accounts simultaneously

• Exceptional communication skills

• Flexible schedule

Additional Information

• This is not a remote job.

• We have a Flexible Schedule and
  Employee Assistance Program