Entry Level Customer Service Assistant

Job Description

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 - $48000 per year.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

Qualifications

• High School Diploma or GED.

• Able to implement solutions to general and specific customer concerns.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational skills and record-keeping skills.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Good problem-solving ability.

• Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;

Additional Information

This is not a remote position.