Client Growth Representative

Job Description

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

Qualifications

• Minimum of 1-2 years customer or client service work or related experience required.

• Degree or equivalent preferred.

• Strong written and verbal communication skills.

• Detail-oriented with the ability to line up and organize workflow.

• Ability to work effectively in a team as well as independently.

• Able to accomplish a variety of tasks in an efficient, organized manner.

Additional Information

• This is not a remote job.
• 401(k)
• Employee Assistance Program