Client Account Representative

Job Description

We are currently seeking a Client Account Representative to deliver detailed sales and communications work. This representative will work to ensure the accurate and timely processing of clients’ data.

Salary range: $40000 - $47000 per year.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

Qualifications

• Bachelor Degree in Marketing, communication, or related (College or University) preferred.

• Intermediate level proficiency using PC ( G suite, Excel, and Word)

• Positive, energetic person with expertise working in the Customer Service.

• Excellent communication skills (Verbal and written)

• Able to handle difficult situations in a manner that upholds good business relations

• Comfortable working in a team environment and independently under steady deadline pressure.

• Possess exceptional organizational and analytical skills to make sure all projects are completed timely.

Additional Information

• This is not a remote job.
• 401(k)
• Employee Assistance Program