Client Service Assistant

Job Description

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $38000 - $48000 per year.

• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

• Responding to customer requests in a courteous and timely manner.

• Informing customers of service features.

• Continuously improving knowledge of corporate procedures.

• Engaging in dynamic customer service procedures, standards, and policies.

• Onboard new client accounts, which includes the collection of required documentation and client information.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

• Providing consistent, concise, accurate internal and external communications.

• Effectively communicate and present the product solution and value proposition to customers.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

Additional Information

• 401(k)
• Dental Insurance
• Disability Insurance