Client Service Assistant

Job Description

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer on boarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $38000 - $48000 per year.

• Informing customers of service features.
• Responding to customer requests in a courteous and timely manner.
• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
• Effectively communicate and present the product solution and value proposition to customers.
• Continuously improving knowledge of corporate procedures.
• Engaging in dynamic customer service procedures, standards, and policies.
• Onboard new client accounts, which includes the collection of required documentation and client information.
• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
• Collaborate with the sales, design, procurement, and construction teams to improve workflows.
• Providing consistent, concise, accurate internal and external communications.

Qualifications

• High school diploma or equivalent.
• Able to accomplish a variety of tasks in an efficient, organized manner.
• Positive attitude.
• Good communicator and team player.
• Problem-solving and conflict resolution skills.
• Detail-oriented with the ability to line up and organize workflow.
• Prior customer service experience preferred, not required.

Additional Information