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  • ID
    #5683000
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Experts in Media
  • Date
    2020-11-10
  • Deadline
    2021-01-09
 
Full-time

Vacancy expired!

Job Description

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $38000 - $48000 per year.

Responsibilities

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Download, distribute, and answer all customer questions received via email.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

Qualifications

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience is an asset.

  • Self-motivated, always curious, and consistently eager to learn.

  • Excellent written and verbal communication skills.

  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

  • Can take ownership of challenging scenarios and bring them to resolution.

  • Have a clear, professional, and informative communication style.

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively.

Additional Information

  • Employee Assistance Program
  • Health Insurance
  • 401(k) Matching

Vacancy expired!

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