Client Service Assistant

Job Description

• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

• Responding to customer requests in a courteous and timely manner.

• Informing customers of service features.

• Continuously improving knowledge of corporate procedures.

• Engaging in dynamic customer service procedures, standards, and policies.

• Onboard new client accounts, which includes the collection of required documentation and client information.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

• Providing consistent, concise, accurate internal and external communications.

• Effectively communicate and present the product solution and value proposition to customers.

Qualifications

• High school diploma or equivalent.

• Prior customer service experience preferred, not required.

• Upbeat and outgoing personality.

• Positive attitude.

• Good communicator and team player.

• Problem-solving and conflict resolution skills.

• Able to accomplish a variety of tasks in an efficient, organized manner.

• Detail-oriented with the ability to line up and organize workflow.

Additional Information

All your information will be kept confidential according to EEO guidelines.