Customer Service Representative

Job Description

This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The on boarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.

Salary range: $42000 - $50000 per year.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn.

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Can take ownership of challenging scenarios and bring them to resolution.

• Have a clear, professional, and informative communication style.

Additional Information

Dental Insurance

Disability Insurance

Employee Assistance Program