Patient Access Specialist

Kforce has a client in search of a Patient Access Specialist in Chicago, IL.Key Tasks:Provides exceptional customer service to patients which establish a positive first impression

Exceeds all consumer requests and alerts management of issues or concerns that require escalation

Correctly identifies and collects patient demographic information in accordance with organization standards

Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients

Reaches out to patients to schedule an appointment as defined

Completes out-of-pocket estimations as requested by patients

Uses effective service recovery skills to solve problems or service breakdowns when they occur

Utilizes department and hospital policies and procedures to complete assigned tasks

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations

Collects authorization numbers in appropriate systems as applicable

EPIC experience preferred

Relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours