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  • ID
  • Job type
  • Salary
    USD110,000 - USD115,000
  • Source
    Randstad Technologies
  • Date
  • Deadline

CRM Engineer

Illinois, Chicago, 60606 Chicago USA

job summary:

The CRM Engineer I will have exposure to every aspect of our day-to-day workings with Salesforce.com as a CRM Platform, as well as various related systems. For someone that is passionate about technology, user support and training, with foundational skills in administering and configuring Salesforce.com, this role will provide great growth opportunity and mentorship.

location: Chicago, Illinois

job type: Permanent

salary: $110,000 - 115,000 per year

work hours: 8am to 4pm

education: Bachelors


  • Supports and collaborates with teammates in Distribution and Marketing on strategic technology initiatives
  • Create reports and dashboards that provide actionable intelligence for the Distribution and Marketing teams
  • Empower user acceptance testing by writing detailed test scripts and support all business user testing efforts
  • As a key contributor to training and development, create static and video content for Salesforce functionality with step-by-step walk throughs and explanations
  • Own and develop a Salesforce technical documentation library - document creation and maintenance covering details about new solutions or enhancements to existing solutions, support knowledge articles, business processes etc.
  • Manage internal user support case queue
    • Provide frontline break-fix support of Salesforce and related technologies (Pardot, Yoxel, Seismic, SalesPage etc.)
    • Troubleshoot issues
    • Work with Vendors other departments for assistance in issue resolution as needed
  • Support Salesforce development efforts including performing data loads in refreshed Sandbox instances
  • User management - provision new Salesforce users, including allocation of 3rd party vendor licenses, own process to de-activate users
  • Support the managing of Salesforce roles, profiles, and permission sets as required
  • Monitor and manage Salesforce data backups and perform bi-annual backup/restore validations

The essential functions of this role include:
  • working in a smoke free environment
  • qualifications:

    • Experience level: Experienced
    • Minimum 5 years of experience
    • Education: Bachelors (required)

  • Salesforce
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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