Job#: 1284826Job Description:Please contact for details on this REMOTE Agile PM role supporting our airline client's contact center system. Overview - REMOTE IT Project Manager (Contact Center - Reservations)Job Summary:Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.Primary Responsibilities:• Support contact center technology teams in orchestrating multiple work streams across projects and agile support teams, including working with other United application development teams.• Track and manage issue resolution for contact center applications• Lead and execute scrum-of-scrum (SoS) ceremonies across multiple scrum teams and share leading agile practices with scrum teams focused on SWAT-related issues.• Establish a single repository of issues, risks, and action items across all teams to maintain traceability of issue resolutions and drive insights to recommend permanent solutions.Primary Requirements
Ability to assess and prioritize multiple tasks, projects, and demands
Ability to take initiative and make decisions with "ownership" mentality, escalate as appropriate
Strong interpersonal and follow-through skills
Experience with Agile SCRUM teams
Excellent verbal, written communication, and presentation skills
Demonstrated proficiency with Microsoft TFS, Office Outlook, Word, Excel, PowerPoint, SharePoint and other PC skills
Scrum Certified, PMP Professional
5+ years experience in large Enterprise projects
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