-
ID
#31717487 -
Job type
Full Time -
Salary
TBD -
Source
UScellular -
Date
2022-01-13 -
Deadline
2022-03-14
Customer Apps Operations Analyst
Illinois, Chicago, 60290 Chicago USAFull Time
Vacancy expired!
Customer Apps Operations Analyst - INF001679
The Customer Apps Operations Analyst is part of a group that provides technical ownership and end to end support of applications involving UScellular's Business to Business and Government, IoT / Automation lines of business for current capabilities, new implementations, and upgrades. The Customer Apps Operations Analyst- Ensures that new applications and platforms are operationally ready by playing a crucial role in the end-to-end process.
- Works with solution architects to define operational requirements to identify and address any inter-application dependencies, interfaces, and operational constraints.
- Participates in incident and problem management activities by guiding, identifying, and solving issues and problems and ensuring timely resolutions.
- Has a good understanding of cloud-based architectures and stay on top of industry trends and evolution around new technologies such as SaaS, PaaS, etc. for assigned domains.
- Drives execution of innovative solutions using agile / DevOps methodologies for quick time to market.
- Provide proven knowledge of technical and middleware architecture, and guide business, operations, and technology teams for responsible domains
- Provide technical and functional mentorship in multiple USCC and third-party applications and platforms at the design and data level
- Assume end to end technical operational ownership of apps and platforms and partner with internal and external groups to ensure smooth operations
- Participate in RFP process for new initiatives and ensure that SOWs and SLAs meet operational requirements
- Identify, solve, and drive resolution of application issues and defects following established processes
- Responsible for operational budget for projects and new initiatives within assigned domain
- Partner with Business and Sales and internal teams to shape and execute business sales roadmap
- Partner with external vendors and service providers and drive production support availability and issue resolution
- Perform on-call responsibilities and provide off hours support as needed
- Partner with the Release Management to drive and ensure operational readiness including defining needs to ensure success and reviewing and validating test plans
- Identify and communicate risks associated with component or application implementation and product rollout
- Assess potential operational outcomes for new products and features using structured and results driven approach while maintaining speed and agility
- Perform research and analysis for various initiatives drawing impactful conclusions focusing on customer experience
- Collaborate effectively in a team environment, facilitating positive energy and engagement and maintain merits of Dynamic Organization philosophy
- Build and deploy internal processes and frameworks to support the onboarding and success Business Customers
- Bachelor's degree required preferably in Information Technology or Computer Science. Will also consider equivalent combination of education and experience or specialized training
- 3+ years of relevant work experience (technical and operations) required
- Experience in agile methodologies preferred
- Experience in cloud-based technologies preferred
- Business to Business and Government knowledge
- SQL experience for pulling reports
- Scripting experience - Automation / Automating Manual Processes
- API Knowledge: Web Services, REST API, SOAP, WSDL
- Working knowledge or interest in learning IoT specific network technologies such as CAT-M, NB-IoT, mMTC, SCEF, NIDD, LWM2M, etc.
- Working knowledge or interest in learning carrier grade connectivity management platform such as Nokia Wing, Cisco Jaspar, or Ericsson DCP
- Office automation: Word, Excel, PowerPoint, Outlook, MS Project
- Software engineering: Jira
- Programming languages: Java/JSP, J2EE, C, C, PL-SQL, SQL Plus, SQL is highly preferred
- Scripting tools: UML, XML, Shell scripting, Perl
- Integration Technologies: Service Oriented Architecture (SOA), ESB
- BI Tools: Google Analytics, Power BI, Cognos
- Databases: Oracle, SQL Server
- Cloud technologies: AWS, Azure
- Standards & Methodology: Agile, Scrum, SAFe, DevOps
Vacancy expired!
Report job