Incentive Operations Analyst

Incentive Operations Analyst - HUM000637

• Coordinate the end-to-end quota setting process including budgeting, analyzing and reporting on expected post-pay, pre-pay and renewal business results for sales channels
• Provides support in response to sales leaders for channel specific incentive related issues, questions, and concerns regarding the incentive processes
• Assists the Lead Incentive Operations Anaylst in creating dashboards and analysis to use for communication of complex quota methodology and administration process for the sales leaders and executives
• Participate in incentive plan effectiveness reviews and aid in the development and updating of incentive metrics and data models that are flexible enough to adapt to a rapidly changing sales environment
• Participate in user acceptance testing of system changes and provide feedback around testing scenarios, system configuration, and participant dashboards
• Assist the Lead Incentive Operations Analyst and Senior Manager, in providing ad-hoc and strategic analytical support to the assigned channel/market on productivity and financial measures
• Research monthly financial results and compensation data to develop key performance and financial metrics related to sales associate performance
• Provide detailed peer review of information developed for sales leaders and executives prior to distribution
• Work with field sales leadership as well to ensure quota adjustment requests are timely, appropriate, and financially responsible
• Assist in the development of the monthly trend analysis, monitor key performance indicators and business drivers and provide input as to how to improve performance in specific areas
• Support the Lead Incentive Operations Analyst for trending analysis by synthesizing transaction-level data and high-level sales and financial reporting at store, market and regional level
• Audit field deliverables and develop trending analysis of incentive component weighting calculations

• Bachelor's degree in business, finance, economics, accounting or equivalent experience
• Minimum of 1 year experience in sales operations or finance position
• Data analysis experience
• Excellent financial, analytical, interpersonal, and critical thinking skills
• Ability to synthesize various, independently generated, data points into a cohesive analysis
• Attention to detail and accuracy/integrity of data required
• Ability to multi-task and manage shifting priorities
• Proficiency in Microsoft Office Suite with strong Excel aptitude
• Excellent organizational skills required
• Strong verbal and written communications skills required
• Experience in creating presentations, particularly materials for a field sales audience
• Wireless industry experience a plus