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  • ID
    #25537992
  • Job type
    Full Time
  • Salary
    TBD
  • Source
    Great Wolf Lodge
  • Date
    2021-12-24
  • Deadline
    2022-02-22

Vacancy expired!

Summary
: The Director of Retail, Operations Development & Integration, will lead and coordinate all Retail planning activities associated to developing and opening new Lodges and expansion projects. When possible, the role will also provide insights on retail refurbishment projects. The role is responsible for integration, prioritization, coordination and driving decisions within the organization, enabling the rapid development of new Lodges. The role is accountable for ensuring projects within their oversight and responsibility are successfully completed within budget and on schedule, working closely and collaborating with the Retail Corporate, integrating with internal and external partners including but not limited to HR, IT, Safety, LOB, Operations, Construction, Architects, Designers etc.

Essential Duties & Responsibilities:

  • Actively participate and provide direction in reviews of design and development materials including drawings, specifications, schedules, project timelines etc.; making decisions and obtaining feedback to ensure synergy from key stakeholders when appropriate.
  • In collaboration with internal and external stakeholders, lead and coordinate all Retail area design and planning, including: space layout, equipment specifications, equipment layout, outlet flow etc.
  • Oversee proper controls to ensure that all third-party vendors and consultants execute deliverables on schedule and within budget.
  • Identify opportunities to become more efficient within existing spaces and refine proposals based on lessons learned from current Lodges, obtaining insights from internal partners and external benchmarking.
  • Use available performance metrics to measure the effectiveness of the various concepts, diagnose opportunities and make recommendations for future projects.
  • Lead multiple projects across different time zones, prioritizing and managing time, resources and budgets.
  • Develop and maintain a project tracking process to ensure all stakeholders, both internal and external, are updated on the progress of each project.
  • Integrate with Line of Business partners to ensure strategic initiatives and standard changes are timed and integrated appropriately within future Development plans.
  • Develop and manage a repository of drawings, layouts, documentation and agreements for all projects.
  • Manage the process of setting-up pre-opening budgets, updating specifications, logistics and receiving of all Retail OS&E.
  • Identify opportunities to streamline the end-to-end OS&E process, seeking efficiencies and cost savings.
  • Develop plans and lead the process of setting-up store retail product requirements, updating specifications, planning logistics, placing orders, receiving product, unpacking, tagging and preparing the product for local delivery.
  • Develop plans and lead the process of store set-up for all Retail locations within the Lodge, leading, teaching and coordinating store load-in and store set-ups, coordinating all Retail related activities, including the staging of product and set-up of displays.
  • Work with IT and other partners to ensure all products are accurately set-up in our systems and perform on-site system validation testing.
  • Develop detailed pre-opening plans considering construction, turnover, on-boarding, training, stress testing, test stays, soft opening and formal opening.
  • Lead the implementation and coordination of all Retail related pre-opening activities, proactively addressing issues and rapidly resolving unplanned challenges that arise.
  • Lead Quality Assurance activities on behalf of Operations, following-up and addressing open issues as needed.
  • Ensure all necessary license and permits are obtained to operate all Retail outlets in advance of Lodge pre-opening activities.
  • Proactively and reactively identify and solve issues, taking measures to prevent reoccurrences.
  • Support pre-opening Media events and activities with local community partners.
  • Lead the integration and set-up of all Retail training, working closely with Retail LOB and HR to build efficient and effective pre-opening plans.
  • Support the GM and his/her leadership team with on-boarding and assist in the coordination of Operations activities as needed.
  • Oversee, support and lead Retail leadership on-site as areas are turned over and address issues as they arise.
  • Develop post project re-cap reports, capturing lessons learned, taking appropriate actions to consider adjustments for future plans and activities.

The position duties responsibilities outlined above are in no way to be construed as all encompassing. Other duties and responsibilities may be required and/or assigned as necessary.

Additional Responsibilities:

  • Develops positive working relationships with internal and external partners.
  • Support leadership with additional projects and duties as assigned.
  • Be an ambassador and active participant of the organization’s shared values and customer service programs (internal and external).
  • Volunteer to support and partake in activities that positively benefit the department, Lodges and organization.

Required Qualifications & Skills:

  • Minimum 2 years of Retail new build, opening or project management experience.
  • Minimum 2 years of on-property Director Retail and or Retail leadership at a large hotel, resort or cruise with multiple store locations.
  • Exceptional knowledge of high volume front of house operations.
  • Exceptional financial acumen for OPEX and CAPEX planning, performance management and reconciliations.
  • Highly proficient in store staging and set-up.
  • Experience with ordering owners supply items for Retail locations.
  • Strong project management, planning, problem solving, and organization skills with attention to detail, including ability to handle multiple projects simultaneously in a fast-paced environment.
  • Experience in pre-construction, design oversight, writing scope of work documents and preparation for RFP’s.
  • Proficient in reading construction plans and contract documents.
  • Proficiency in planning, scheduling, and production in Microsoft software.
  • Document control experience.
  • Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices.
  • Excellent verbal and written communication skills.
  • Ability to travel domestically and internationally, in excess of 50% annually.

Desired Qualifications:

  • Masters in Hospitality Management, development or similar preferred.
  • Foster and support innovation, evaluating new experiences and determining where they can be adopted.
  • Experienced with diversity and inclusion initiatives within an organization.

Physical Requirements:

  • Able to lift, push, pull up to 50lbs.
  • Able to sit or stand for extended periods.
  • Able to climb multiple flights of stairs.
  • Able to bend, stretch, and twist.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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