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  • ID
    #23743240
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    Atlantic Partners
  • Date
    2021-11-04
  • Deadline
    2022-01-02
 
Permanent

Vacancy expired!

Description:
  • As part of the broader New York Client Support team, you will provide on-site technology support to our hub building in the Americas region (comprising of >1,000 end users across multiple businesses and central service groups), including white-glove VIP support for business heads and divisional leads.
  • Resolving technology incidents and addressing client requests.
  • Building and deploying PCs and laptops and assisting trading personnel in ensuring their applications are optimized on those devices.
  • Supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android), and video conferencing (Zoom).
  • Providing regular status updates to customers, stakeholders, and management during high impact incidents
  • Collaborating with second and third level technology teams for urgent or complex issues.
  • Providing after-hours and weekend support (approximately one weekend per month), including onsite project activities, building power downs, technology upgrades, etc.
  • Traveling occasionally to other sites within US and Canada to support project initiatives.

Qualifications:
  • Passionate about technology and delivering innovative and progressive solutions, exceeding customer expectations.
  • A strong learning mindset and appetite to learn and master new technologies and the means by which they can be effectively implemented.
  • Knowledge of a broad spectrum of technology. Ones of interest include iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, BMC Helix, and Lakeside SysTrack. If you don't know them all, you'll receive support in learning them!
  • Strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions.
  • Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution.
  • Willingness to 'own' and be accountable for problems through resolution.
  • University degree in computer science or engineering, or equivalent experience.

Vacancy expired!

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