Job Title- Field Service/ Desktop Support Technician Location- Chicago, IL (Onsite from Day 1)Duration- 6+ Months Contract with possible extension Job DescriptionAs a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower nFollow quality / security process defined for the engagement.Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination nPrepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members.Able to work on Knowledge acquisition and updates to related documentsMinimum work experience: 3 - 5 YEARS
