Business Process Improvement Marketing Specialist

JOB REQUISITIONBusiness Process Improvement Marketing SpecialistLOCATIONCHICAGOADDITIONAL LOCATIONATLANTA - PEACHTREE RD, NEW YORK CITYJOB DESCRIPTIONAre You Ready to Live Protiviti?The Protiviti Career is about opportunities to continually learn, inspire change, and be your best in a culture that thrives on knowledge sharing and diversity. We hire curious people for whom learning is an everyday activity. We fuel your curiosity with challenging work, talented colleagues, and creative learning resources. At every level, we champion leaders who influence and achieve results. We encourage you to “bring your whole self to work” – all your motivations, passions, priorities, and commitments – as these things bring us closer to exceptional.That's Living Protiviti.We strive to recruit and hire the best talent, and it does not stop there. Once you join us, we promise to help you bring your career to life through exceptional work experiences, a culture passionate about learning and development, and a dedication to what matters to you.Are you inspired to make a difference?Then you have come to the right place.What You Can Expect:A Talent Manager (TM) serves as an advisor to our business, ambassador for our clients and advocate for our people.As an advisor to our business, TM is a key driver of operational effectiveness of our practice personnel, partnering with leadership. TM is integral in staffing decisions for a respective business area and metrics management (utilization/chargeability/forecasting). The TM balances and understands individual and client value proposition, seeks to advise, and make the best staffing solutions for the business and as such, plays a key role in firm growth.As an ambassador for our clients, the TM seeks to provide the right skills to best serve our clients, driving client happiness by understanding their needs and providing applicable talent and skills.As an advocate to our people, the TM ensures our people’s voices are heard with a goal of helping to ensure meaningful career experiences and drives value conversations allowing our people (talent pool) to see the value in the work they do and recognize the skills they are learning. The TM collaborates with HR, firm leadership, engagement managers, and the advisor team to help lead our peoples’ performances, development, and drive improved tenure of our people.What You Will Do:Advisors to our BusinessDevelop and maintain relationships with key business leaders, and leverage these relationships to maximize deployment opportunities for assigned population

Regularly leverage various reporting platforms and tools to manage and analyze large amounts of data (schedule accuracy, engagement size, projections variance etc.)

Maintain knowledge of business areas relevant to the skills and experience of assigned resource population

Act as a trusted Business Advisor to Practice and Operations leadership, providing metrics and personnel/staffing insights to drive business decisions

Run through negotiations and resolve conflicts within the national TM team and at the highest levels of the organization

Advocate to our PeopleRegularly meet with resource population (all levels), gain understanding of skills, career goals and preferences, to guide deployment decisions and foster career growth

Propose resources with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences while meeting the needs of the business

Partake in performance management process to add insight, clarity to conversations with practice leadership and Human Resources.

Engage with employees during critical times in their career (leave, life event, career stressors, etc.)

Ambassadors for our Clients

Maintain an understanding of key strategic client accounts (balance local and national priorities)

Develop understanding of engagement scopes and roles, by reviewing contractual documents, engaging in detailed conversation with engagement leads

Present resources based on client engagement scope and details

Responsibilities:

Partner with leadership to optimize staffing decisions in support of solution deployment strategies

Maintain tracking for resource requests across all clients, conduct skills searches, and present candidates for consideration to address open/upcoming resource requests

Provide meaningful insight on trends, forecast, opportunities for improvement, and areas of concern on business preparation and forecasting, so Solution/Segment leadership

Lead staffing calls, reviewing prepared reporting and analysis to assist the teams with the best staffing decisions

Work with the broader Talent Management team across solutions and geographies to fulfill client demands. This may include swapping out resources to ensure the best demonstrate, skill fit, industry experience and employee interest

Escalate issues and concerns to Solution and/or Regional TM Leads as necessary

Partner with the Business Process Improvement team to ensure accuracy of schedules

Partner closely with other Operations teams to optimize business practices and processes:

Finance – collaborate on relevant utilization, engagement, ad-hoc impacts to financial forecasts

Human Resources – participate in performance management, employee relations, development discussions as needed

Recruiting - provide input on hiring and alignments based on current and expected business trends and demands

Learning & Development – offer insight into training needs, benchmarks reached for HIPO (High Potential) development across all levels

What Will Make You Successful:Strong organizational skills, ability to work independently and with a sense of urgency, prioritize tasks

Excellent oral and written interpersonal skills -ability to communicate expertly and effectively with executives.

Professionalism, confidence, enthusiasm

Attention to detail in a fast-paced environment

Proficient in Microsoft applications: Excel, Outlook, Word, PowerPoint

Ability to travel across Protiviti offices (up to 15%).

Your Educational and Professional Qualifications:Bachelor’s degree in relevant discipline.

6+ years in related field, preferably with a professional services firm.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services. For all US & Canada Postings: You may submit your application materials online or call 1.888.556.7420 for additional ways to apply. Protiviti is an Equal Opportunity Employer. M/F/Disability/VeteranJOB LOCATIONIL PRO CHICAGOProtiviti ( www.protiviti.com ) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through our network of more than 85 offices in over 25 countries. Named to the 2020 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.