MSSP Partner Services Program Director

Job Description

The Partner Services Program Director is responsible for establishing and operating a program that ensures our global service partners are enabled to successfully engage and deliver services for Palo Alto products to their end customers. You will partner with cross-functional teams across the Palo Alto Networks portfolio and oversee a team of partner management resources who will ensure delivery quality. You will also engage with key Managed Service Provider partners and assess ongoing delivery performance and needs.

• Oversee team of partner management resources (technical and non-technical), who are chartered with ensuring delivery quality, providing proactive guidance and aligning with partners on strategy and business development

• Work with sales / channel teams to manage pipeline and qualify new partners; oversee services scoping for key deals

• Define and enhance the partner program for Service Providers and Managed Security Service Providers (MSSP’s), including incentive requirements, market positioning, etc.

• Establish partner onboarding and enablement procedures and requirements; work cross-functionally internally to ensure all aspects of onboarding and enablement are in place

• Establish partner program requirements for enrollment, including certifications, training, contract terms, delivery SLA’s & KPI’s and customer satisfaction

• Report on partner services performance and proactively identify improvement opportunities and risks across the program

• Serve as internal partner champion for the Services organization across the business, working collaboratively across services teams, sales, marketing and product to ensure alignment in program approach, flag risks/dependencies, and align with broader firm strategy

• Establish strategic relationships with key partners and assess ongoing feedback; share input with internal stakeholders

• Identify service capability and portfolio needs to enable partner delivery and outcomes

• Ensure application of model across geographies

• Lead planning, execution, and delivery of large cross-functional initiatives

• Provide clear, concise, transparent and insightful status reporting to the team, executives and a diverse set of stakeholders

• Create a collaborative work environment that fosters autonomy, transparency, mastery, innovation and learning

Qualifications

• 15+ years of partner program management experience

• Prior experience managing and operating MSSP programs

• Leadership skills and experience working in a highly cross-functional environment

• Knowledge of technical support and/or professional services within the high-tech industry

• Project Management or service delivery qualifications such as PMP, PRINCE2, ITIL

• Ability to develop and maintain effective working relationships with channel leadership including Managers, Directors and Executives; as well as any other key partners or systems integrators engaged.

• Ability to prioritize work within a demanding environment, consistently delivering results.

• The ability to clearly articulate technical issues to both technical and non-technical audiences and to explain impact in business terms.

• Knowledge of enterprise Security and associated environments used by enterprise customers.

• Knowledge of Managed Security Services business and operational models.

• Experience in building and operating XaaS / consumption business models

• Prior experience in defining and rolling out operational processes across highly-matrixed organizations

• Strong executive communication and presentation skills

Additional Information

Palo Alto Networks offers a portfolio of services to assist you with the implementation of your next-generation firewall for prevention and detection of today’s most sophisticated cyber attacks. Support, Consulting and Education services are available to help you get the maximum protection and value out of your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.