-
ID
#15128952 -
Job type
Contract -
Salary
Depends on Experience -
Source
V-Soft Consulting Group, Inc -
Date
2021-06-04 -
Deadline
2021-08-03
Oracle Customer Care & Billing (OCC&B) Tester
Illinois, Chicago, 60601 Chicago USAContract
Vacancy expired!
- Tester with 2-3 years of testing experience working directly with the Oracle Customer Care & Billing package
- Agile experience a plus
- Functional testing experience of different business processes in Oracle CC&B
- Experience in various functional areas (functional experience in any of the front office / back office/field areas) experience:
- Data Configuration
- Create Person/Account/Premise
- Start/Stop/Transfer
- Inquiries/Customer Contacts
- Service Order Issuance (Customer Requested)
- Landlord Agreement
- Front Office To Dos
- Complaints Management
- CSR Visibility/SR (AS8)
- Budget Bill & Summary Bill Enrollment/Maintenance
- Autopay Enrollment/Maintenance.
- Utilities industry (gas/electric) experience
- Consulting, requirements gathering, and solution design experience using Oracle CC&B
- Field Operations
- MTM - Mass Transaction Manager
- Web
- Mobile
- Interactive Voice Response (IVR)
- Should be able to understand end-to-end billing-related process flows within CC&B and to either solve directly or document and escalate any issues that are discovered.
- General consulting experience – assisting with running workshops; defining requirements and mapping processes.
- Possess strong oral and written communication skills to assist with presentations.
- Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project)
- Strong Communication Skills
Vacancy expired!
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