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  5. IT Operations Support Specialist
  • ID
    #45837162
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2022-09-19
  • Deadline
    2022-11-17

IT Operations Support Specialist

 Illinois, Bolingbrook, 60440 Bolingbrook USA
 
Permanent

Vacancy expired!

Job#: 1290871

Job Description: POSITION SUMMARY:

The IT Operations Support Specialist will monitor and support enterprise systems, networks, applications and batch jobs. This position requires the ability to analyze and resolve technical problems and provide technical support for end users. Specialists will also be responsible for communication and escalation of major incidents and outages and must have the ability to communicate and work with a technical and non-technical audience. This position will be part of a high performing team delivering best in class IT services to the business and our customers.

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CORE JOB RESPONSIBILITIES:
  • Monitor and support enterprise systems including but not limited to; Windows and UNIX servers, SQL and Oracle Databases as well as cisco routers and switches.
  • Administer, monitor and support batch processing and job scheduling. System jobs include Windows and UNIX batch programs, SQL and Oracle stored procedures, SAP programs and other miscellaneous applications.
  • Monitor and support the end of day procedures for retail stores and ensure successful completion of nightly processing.
  • IT security administration for enterprise systems.
  • Use advanced troubleshooting skills to obtain and convey concise problem information for retail stores, corporate office and distribution centers and resolve or escalate incidents in accordance with established procedures.
  • Coordinate Change Control process through non-Production and Production environments according to policies and procedures
  • Maintain in-depth knowledge of IT Operations supported products and services.
  • Work with key business partners reporting on application performance within supported IT services
    • SKILLS

    Delivery and Operations:

    Application Support
    • Assists in the investigation and resolution of issues relating to applications
    Incident Management
    • Undertakes the identification, registration and categorization of incidents.
    • Gathers information to enable incident resolution and promptly escalates incidents as appropriate
    REQUIREMENTS FOR CONSIDERATION:
    • Bachelor's degree or equivalent experience
    • 2 year of technical support or IT experience
    • Strong written and verbal communication skills
    • Understanding of Microsoft products with the ability to diagnose application software and hardware problems
    • Understanding of IT Operations batch processing, monitoring of devices and systems and change control procedures
    • General understanding of retail systems
    • Ability to simultaneously and successfully handle multiple, disparate tasks
    • Strong customer service, organizational and communication skills
    • Experience with Linux command line or program scripting
    • Experience with an Enterprise Job Scheduler
    • Ability to lift 30 lbs.
    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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