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  5. Host/Hostess - Limelight Ketchum
  • ID
    #10835836
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Aspen Skiing Company
  • Date
    2021-03-06
  • Deadline
    2021-05-05

Host/Hostess - Limelight Ketchum

 Idaho, Ketchum, 83340 Ketchum USA
 
Full-time

Vacancy expired!

Job Description

Position SummarySeat guests, answer phones, assist in guest requests, and generally assist service staff

Service Standards:Eye contact should be made at a distance of no less than 10 feet from every guestA genuine smile should be offered at a distance of no less than 5 feet from every guestEmployees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanorGuest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guestsBefore concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs

Qualifications

Essential Functions of the Job:Seat guests maintaining station rotation and balance in roomAnswer phones according to proper procedure and etiquetteAssist guest needs without transferring guest calls to other areasHandles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisineCheck room prior to opening and before and after meal periodsMake side list duties, station charts for service staff

Report guest comments to manager and list in log bookComplete maintenance requests as neededMake cleanliness and maintenance inspections as directedIs familiar with hotel fire and safety regulations and proceduresAdhere to hotel standards, policies and proceduresThank all guests at their departureMake copies, files and completes paperwork as neededMaintains neat and orderly stationChecks menus after each use for cleanliness

Additional Information

All your information will be kept confidential according to EEO guidelines.

The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job.  Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.    

This job descriptionis designedto indicate the general nature and level of work. Itis not designedto contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company /The Little Nell /Limelight Hotelis an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visitaspensnowmass.com/jobs/benefits

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