-
ID
#17798754 -
Job type
Contract -
Salary
$17.00 - $19.00 hourly -
Source
Kforce Technology Staffing -
Date
2021-08-03 -
Deadline
2021-10-02
Technical Support Specialist
Idaho, Gardencity, 83714 Gardencity USAContract
Vacancy expired!
RESPONSIBILITIES:Kforce has a client that is seeking a Technical Support Specialist in Garden City, ID. This position is currently remote due to COVID-19, however this person will eventually need to go onsite and into the office five days a week. In this position, we offer paid time off (PTO) and holiday pay. We also offer medical, dental, vision benefits. We also over on the job training and continued education.
Summary of the Technical Support Specialist Role:We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email). You will be supporting our company's commercial high-end printers & technologies which may include one or more product lines.REQUIREMENTS: Technical Support Specialist needs 2+ years of relevant experience Technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise Support experience that exceeds basic level product support such as simple items like cell phones etc. Exposure to a variety of computer applications, data bases, remote access applications, and network configurations Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base Technical Support Specialist needs the ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction Prior experience within a care center/remote support center managing service events via a ticketing system Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome Technical Support Specialist needs knowledge of structured methodology to resolve an issue such as 5-step troubleshooting Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites Graphics and/or application support experience; Adobe suites, RIP software, print job configuration setup Exposure to different media/substrate types, car wraps, banners, commercial prints Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered; Product specific training will be providedKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!
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