Pre Arrival Marketing Representative

Are you a positive and dynamic individual with 1 year of sales, concierge or marketing experience? You could be an excellent addition to our Owner Marketing Team! Our foundation is about crafting memorable experiences for our owners and guests. It is your talent, passion, and dedication to our brand that energizes the success of Hilton Grand Vacations.

As a Pre-Arrival Marketing Representativeyou would:

• Book qualified prospects for sales presentations or alternate marketing options.
• Maintain the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.
• Provide a specialized check-in experience and possibly escort guest to unit, as defined by role.
• Learn and deliver branded and scripted sales pitch.
• Collect deposits for presentations booked.
• Book and sell area activities for on-site guests according to business needs and as directed by manager.
• Provide guests with site and area information upon request.
• Familiar with all company programs, systems and resorts.
• Remain current on all area attractions and dining.
• Know the resort and all amenities provided.
• Ensure highest possible resort guest satisfaction.
• Report all negative guest experiences to the In House Manager.
• Have a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management.
• Place and receive phone calls to guests on property and prior to arrival to offer full concierge services.
• Willing to work in a variety of different work environments including VIP Concierge, Pre-Arrival and Desk Concierge.
• Accurate accounting and reporting of shifts details as communicated by manager.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• Excellent earnings package including bonus incentives.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to your family and friends since HGV allows you to share additional discounted room nights.
• And so much more!