• Find preferred job with Jobstinger
  • ID
    #17797687
  • Job type
    Permanent
  • Salary
    $80,000 - $100,000
  • Source
    SEDC
  • Date
    2021-07-29
  • Deadline
    2021-09-27
 
Permanent

Vacancy expired!

Meridian Cooperative is looking for an experienced

Linux Support Administrator III to join our Technical Support team in our Dunwoody, GA office location. The company was formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, our company has unified multiple leading-edge companies under its umbrella in order to truly execute that vision. Today, the Meridian Co-op Suite serves over 500 utilities across the country with industry leading enterprise software solutions.

Job Description:
  • Secondary customer contact for incoming technical services issues
  • Responds to telephone, email, and ticket requests for technical support
  • Monitor and follow up with customers on open issues
  • Accepts escalations from the team for customer issues and provide assistance as appropriate
  • Serve as primary contact for after-hours support coverage on a rotating basis
  • Ability to travel to customer sites installations, upgrades, product demonstrations and training as require(currently suspended)
  • Ensure that customer interactions are professional and demonstrate the highest possible level of service
  • Monitor client systems with LogMeIn and Zabbix, responding to alerts with the proper criticality
  • Serve as a liaison between the team and management, and between this team and others.

Job Requirements:
  • 5 - 7 years of relative technical experience, BS in Computer Science / CIS / MIS or equivalent combination of education and experience
  • Experience in a call-center or help-desk environment a strong plus

Certifications:
  • Red Hat Certified System Administrator (RHCSA) or equivalent work experience required
  • Red Hat Certified Engineer (RHCE) preferred

Technical Skills:
  • Strong knowledge of Red Hat Enterprise Linux (RHEL)
  • Experienced in writing scripts (bash, perl, ruby) to automate system administration functions
  • Technically proficient at installing, configuring, and maintaining UNIX/Linux (both in a physical and virtual environment-VMware, Hyper-V and Nutanix Acropolis)
  • Must have experience with SAN storage configuration along with Logical Volume Manage (LVM) required
  • Must have experience as a system administrator for the Red Hat Enterprise Linux (RHEL) and/or CentOS 6/7 operating systems
  • Must have strong team skills and a customer-support background handling complex hardware and software systems
  • Must have excellent computer and customer service skills, strong verbal communication skills, efficient organizational skills and the ability to multi-task in a high-volume, fast-paced environment
  • Automate routine system configuration task using tools such as Red Hat Satellite, Spacewalk, Puppet, Ansible, Chef, and kickstart installation of new RHEL servers
  • Must have experience with hardware issues on RHEL include disk failures, controller issues, system boards, memory issues, etc. on Dell based hardware
Guided by our Vision 2025 strategy, our leaders have developed 5 stretch goals to achieve a best-in-class organization for our members, customers, and employees. It is a priority that our future team member embraces these goals and demonstrate the behaviors to guide the company to realize success:
  • Act as One Unified Company
  • Put Our Members/Customers First in All We Do
  • Be Known for Our Innovative Products and People
  • Grow our Reputation and Market Share
  • Compete on Culture

We Offer:
  • Competitive medical benefits package including health, dental, vision, and life
  • 401(k) with up to 9% in company contributions after one year
  • Tuition reimbursement
  • Wellness reimbursement plan
Meridian Cooperative is an equal opportunity employer. We celebrate diversity and strive to create an inclusive environment for all employees.

Unfortunately we cannot sponsor employment visas now or in the future for this position.

Vacancy expired!

Report job