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  • ID
    #11991006
  • Job type
    Contract
  • Salary
    USD Depends on Experience Depends on Experience
  • Source
    STS Worldwide Inc.
  • Date
    2021-04-02
  • Deadline
    2021-06-01
 
Contract

GIS/ESRI Technical Support Analyst

Remot ework during Covid 19 & onsite After Covid

Web/Video Interview or in Person where possible.

9 + mns & can go up to 2 years Job Summary:Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through Client work request system. Contacts customers to clarify, isolate, replicate, and troubleshoot issues. Documents and tracks issues to resolution or escalates to more experienced staff. Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group. Responsibilities:• Acts as 1st line of GIS technical support • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison • Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies customer issues to obtain necessary information• Provides accurate feedback on technical problems, next steps, and solutions• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed• Creates, updates, and resolves work request tickets; updates work time log; provides statprogress reports• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS• Develops, updates, or maintains system/technical documentation as needed• Connects customers to training and other resources to assist them in using the system• Assists in application validation after system updates/upgrades• Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation• Assists in implementing ArcGIS solutions • Performs a variety of special projects and assignments and provides on-call support as needed• Develops GIS User Group, resources, training materials, and website• Follows GDOT IT policies, procedures, guidelines and standards Candidate will be working in the Enterprise GIS Team Candidates will work with supporting IT team members (database, network, server, etc.) and interacting with business units. The candidate will follow internal Software Development Life Cycle (SLDC), standards, and accepted best practices for developed solutions. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS Server web visits. Applications support GIS Portal/Online/Hub, feature mapping, project planning, emergency operations, permitting, safety, and traffic records. The team develops enterprise GIS services, applications, and databases. The team coordinates with client, server, network, and database/data warehouse personnel to support and develop the underlying IT solutions.

ONLY DIRECT CANDIDATE – WHO IS ABLE

TO WORK ONSITE In ATLANTA, GA AREA, SHOULD APPLY.

ONLY CANDIDATE WHO CAN WORK FOR ANY EMPLOYER IN USA WITHOUT ANY SPONSORSHIP

Please submit

your

resume along with the following must required information to:
  • Contact number
  • Email
  • Current location
  • Are you able to work Onsite
  • Work Authorization
  • Availability
  • Rate
  • NO PHONE CALL PLEASE .

    WE WILL CONTACT YOU ONCE THE RESUME IS REVIEWED

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