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  • ID
    #17812920
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    Paramount Software Solutions, Inc
  • Date
    2021-07-28
  • Deadline
    2021-09-26

Vacancy expired!

Job Id: 55205

Title: Support Technician

Location: 2 Peachtree Street, NW, Atlanta, GA 30303

Duration: 12 Months

Responsibilities:

Scope of Work/Key Responsibilities:
  • Monitor support tickets submitted for parts requests and promptly assign parts
  • Responsible for picking up obsolete equipment from schools and other APS locations
  • Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
  • Ordering parts to maintain a healthy inventory
  • Maintain/track all APS assets in a database
  • Provide project support to schools and other APS locations
  • Install Apple apps unto devices as required.
  • Troubleshoot and resolve minor wireless, network or switch issues
  • Troubleshoot and resolve printer (or print) issues.
  • Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
  • Perform proactive support activities including but not limited to:
    • Checking computer labs & media centers
    • Updating Apple IOS on MacBook, iPad & iPod carts
    • Installing and setting up Air Watch on mobile devices
    • Installing Windows updates and patches
    • Identify and update (or report) unsupported operating systems … i.e. Win XP
    • Ensuring that antivirus software installed on all machines
    • Checking Interactive White Boards (and Projectors) in classrooms
    • Update user and asset information in database (as necessary)
  • Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
  • Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
  • Maintain exceptional customer service posture at ALL TIMES.
  • Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Contract Duration:
  • 1 year (initial)
  • Option to extend annually - based on performance.

Skills and Qualifications:2+ years' work experience (minimum) …

5 years for Lead Techs
  • A+ Certification (

    Required for Lead Techs. Only)
  • Strong customer service skills
  • Knowledge of best practice security standards and techniques
  • Microsoft Windows certification is a plus
  • Must have clean criminal record with the ability to pass finger-print background check
  • Must be authorized to work in the United States.
  • Must hold a valid drivers license.

Personal Attributes:
  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Oral and written communication skills
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive, productive team player
  • Desire to learn new skills and improve

Education/Training:
  • Equivalent combination of education and experience will be considered.
Thanks & Regards,Maddy JonesSr. Talent Acquisition Specialist maddy(AT)paramountsoft(DOT)net

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