Customer Support

Job Description

We are looking for dedicated Customer Support personnel to handle customer inquiries, solve their tough day to day problems, and put a smile on our customer's faces. Responsibilities will be to accept complaints as an interface between customers and our company. Therefore to check whether the problems are solved sustainably and whether our current customers are satisfied with us and our services are as essential, including bringing new ideas and think about how we can improve our customer support with the tools optimize the entire process.

Salary range: $36000 - $48000 per year

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.

• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.

• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.

• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.

• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Qualifications

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

• BSc in Information Technology or relevant diploma

Additional Information

IMPORTANT

• This is not a remote job.
• 401(k)
• Dental Insurance
• Disability Insurance