-
ID
#7706348 -
Job type
Full-time -
Salary
TBD -
Source
The Trading Club -
Date
2020-12-30 -
Deadline
2021-02-28
Customer Service Assistant
Georgia, Atlanta, 30301 Atlanta USAFull-time
Vacancy expired!
Job Description
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.Salary range: $38000 - $48000 per yearResponsibilities:- Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Respond to client queries.
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Identify client needs, and respond in a professional, efficient, and courteous manner.
- Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
- Acknowledge and address all customer inquiries on time.
- Attract potential customers by answering product and service questions. Suggest information about products and services.
- Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
- Suggest potential products and services to management by collecting customer information and analyzing customer needs.
- Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
- Address any issues that may arise and escalate to management for their engagement and support.
- Handle other duties as needed.
Qualifications
- Bachelor's or Associate degree preferred.
- Prior customer service/sales experience required.
- Self-motivated, always curious, and consistently eager to learn
- Proven problem-solving skills.
- Excellent written and verbal communication skills.
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Can take ownership of challenging scenarios and bring them to resolution
- Have a clear, professional, and informative communication style
- Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.
Additional Information
- All your information will be kept confidential according to EEO guidelines.
- This role is not remote
Vacancy expired!
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