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  • ID
    #49950792
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    CBRE
  • Date
    2023-05-16
  • Deadline
    2023-07-15

CMMS Account Manager

Georgia, Atlanta, 30301 Atlanta USA
 
Permanent

Vacancy expired!

CMMS Account Manager

Job ID 111730

Posted 26-Mar-2023

Service line GWS Segment

Role type Full-time

Areas of Interest Digital & Technology/Information Technology, Facilities Management

Location(s) Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Remote - US - Remote - US - United States of America

Job summary

The purpose of this position is to lead all aspects of the CMMS activities where Corrigo has been deployed and manage performance metrics following account Key Performance Indicators. The CMMS Account Manager will lead all aspects of the technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision.

Duties and responsibilities

Manages metrics in work order compliance, such as response time, completion time, overall completion percentage, etc. for internal metrics and vendor reporting. Reports to client as appropriate to agreed reporting requirements.

Responsible for providing demonstrations of the Corrigo CMMS, either over Video conferences or in-person at the account or client locations.

Provides training on Corrigo and other technologies as needed for employees, technicians, management, and clients.

Collaborate with the vendor base, solving specific problems as they arise and participates in meetings as required. Partners with other teams to help ensure a consistent, effective approach to account management.

Responsible for the upkeep of CMMS data. Expectations include, but not limited to:
  • Building set ups - add, change, delete building records
  • Assets - add new, update, and take out of service, etc.
  • Users - add new and remove as needed
  • PMs - Set up new, update existing, etc.
  • Dispatch Matrix Management - maintain current with vendors, technicians, engineers/facilities team members, and clients
  • Vendors - active vendors are updated and removed, as needed
  • User documentation/information - update warranty info, procedures, contracts, attach tech manuals, tech notes, etc.
  • Others as defined
Works closely with Digital & Technology staff and Facilities Management Technologies Platform Team, to complete development or technical tasks on time and on budget. Coordinates software maintenance, upgrades, process changes, and other special projects.

Designs business metrics for accountability. Meets with various business groups to understand their requirements. Business metrics may include performance tracking, contract compliance measures, operational efficiency metrics, and/or financial management measures.

Design, generate, review, and understand reports. Uses aggregate data from various sources to build a complete analysis, improvement and/or recommendation(s). Prepares and presents results of analysis and reports along with their relative impact(s) to the business to all levels of management.

Design, implement, and continuously improve/audit a change and release data management plan that minimizes impact to business operation. Ensure client views data suite as delivering value.

Reviews accuracy of information provided and responds to requests from management and vendors.

Other duties as assigned.

Supervisory responsibilities

No formal supervisory responsibilities in this position. Provides informal assistance such as technical training to coworkers. May lead project teams plan and assign work for employees.

Qualifications

To perform this job successfully, an individual should be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from a four-year college or university required with a minimum of 5 years of related experience and/or training. Or an equivalent of 8 to 10 years of relevant experience and education.

CMMS support experience required. Strong facilities and maintenance background required. PowerBI, SQL and database experience preferred.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Financial knowledge

Requires intermediate knowledge of financial terms and principles. Conducts financial analysis and prepares metrics on financial performance.

Reasoning ability

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Advance experience in MS Office Products (Excel, Access, Power Point, Word, etc.). Ability to use query and report generation tools such as Tableau and Microsoft Business Intelligence stack (SharePoint, PowerBI, PowerPivot, PowerView). Understanding of the following technologies preferred; SQL, Oracle database, Alteryx.

Scope of responsibility

Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the CMMS Account Manager position is $70,000 annually and the maximum salary for the CMMS Account Manager position is $90,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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