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  • ID
    #45555094
  • Job type
    Contract
  • Salary
    $29+
  • Source
    Vector Consulting, Inc
  • Date
    2022-09-08
  • Deadline
    2022-11-06

Vacancy expired!

Our government client is looking for an experienced

Help Desk/Desktop Technician

on a 12+ months’ renewable contract

opportunity

in

Atlanta, GA.

# of positions : 3Position:

Help Desk/Desktop TechnicianJob Summary:System Admin level I Responsibilities and Duties•Install and configure hardware and software•Respond to tickets in accordance with SLA guidelines•Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution•Respond in timely manner to requests and issues•Repair and replace equipment as needed•Provide onsite and remote support to end users•Assist in AV setups as needed for meetings•Responsible for troubleshooting o365 and submitting tickets to agency through portal•Assist new hire training for basic IT needs.•Set up new workstations for users (deploying equipment, checking over account setups).•Heavy use of Windows and Mac OS devices•Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.•Create and update documentation•Create documentation for staff for training purposes•Resolve Tier 1 support ticketsMinimal Education/Certification Requirements•Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.•A+ and Net+ Certification or equivalent required.•Experience using a Ticketing system•Experience providing support via remote tools•Experience handling Technical Service Tickets•Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.•Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.•Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration•Ability to work in Active Directory•Understanding of Cisco Meraki

Required/Desired Skills:
  • 2 years of Experience installing and configuring operating systems, networked and local printers, and business applications Required
  • 2 years of Working knowledge of user administration and bug fixing in a client-server environment Required
  • 2 years of Experience handling Technical Service Tickets Required
  • 2 years of Active Directory experience Required
  • A+ and Net+ Certification or equivalent Required

About Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service”

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