Director of Software Engineering - Merchant and Acquirer Product Development

Job Description

The Global Services team within the Merchant and Acquirer Product Development group isseeking a Director of Software Engineering to lead a world-class team of software and test engineers to deliversolutionsfor our strategic merchants, acquirers and technology partners. You will provide strategy, vision and technical leadership to ensure engineering teams are building products that use a foundational approach that prioritizes high availability and security.

You will be responsible for hiring and developing top engineering talent, keeping the team highly engaged and motivated while delivering exceptional results. Your ability to work across functions and teams will allow you to ensure alignment of priorities and goals, drive results and foster the right culture and environment to achieve Engineering Excellence and Innovation.You will be responsible for working with product development, quality engineering, security engineering, enterprise operations and other internal and external technology partners to deliver products for business integration & enablement.

Essential Functions:

• Provide leadership and technical guidance within Visa Technology Compliance Policies on tools development, automation, system stability, availability and overall integration strategies and plans.
• Develop technology strategies and road maps to meet business objectives by collaborating with Development, Operations, and other Visa's organizations.
• Own system technical design discussions with global teams to ensure business and technical requirements are understood and properly documented and implemented, including understanding customer scenarios.
• Keep executive management informed of progress and any obstacles of development, Releases and risks to Visa and to its customers.
• Apply creative thinking/approaches to determine the best solutions that further support developer efficiency.
• Partner with product development and application architecture teams to drive the evolution of availability, across VMs and Containers.
• Establish clear, aligned goals and direction; provide candid feedback and coaching to maximize team competency, support career management and development of direct reports.
• Achieve Operational/Engineering Excellence: availability, stability, efficiency, with an availability first mindset directed towards all product development efforts.

Required Key Competencies:

• Technical and Functional Excellence:The candidate will have demonstrated aptitude/capability to manage within a framework of operational and engineering excellence along with direct experience leading a global organization. The candidate will possess a deep technical understanding of current and future trends within the payments industry and be capable of developing and executing a strategy that leverages new technology to support system stability, availability,and product evolution and business performance. S/he is an expertin designing, developing, and deploying scalable software solutions to deliver exceptional quality to clients.
• Thought Leadership:The successful individual brings a mindset that embraces innovation and questions conventional wisdom. S/he will be a recognized domain expert in key areas such as resiliency technology, system availability and tools development. In addition, s/he is an expert with regards to emerging technology trends, innovation, and developments related to mobile applications and digital technologies. S/he understands quality success measures.
• Team Leadership:The candidate will recruit, lead, mentor, and develop an excellent engineering technology team and provideopportunities for growth to ensure continuity of the department's leadership. The ideal candidate will develop a culture comfortable with challenging current market paradigms to achieve and exceed goals. The candidate will help build best-in-class capabilities at Visa.

Individual & Organizational Leadership:

The candidate will think with a global mindset and develop solutions to meet the varying needs of everyone, everywhere. The candidate will be mission driven and passionate about having a lasting impact by driving change in the payments industry. The candidate will enjoy working at a fast pace, be self-directed, and will be able to manage multipleand competing challenges, issues and priorities. The candidate will be motivated to explore new technologies and learn new things, while also recognizing that many good ideas and implementations may already exist. The candidate will be a customer champion.

Qualifications

Basic Qualifications:

• 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12-15 years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years' experience in software development, systems engineering, operations leadership, and or support; at least five of which are in senior management roles. Digital, mobile, and payments product development experience strongly preferred.
• Experiencewith tools development, automation (CI/CD, Auto Deployment, System Availability, etc.).
• Extended experience in Agile Release Management practices, governance, and planning.
• Ability to quickly identify and manage/mitigate risks.
• Ability to influence Senior Leadership on direction of engineering efficiencies and integration management through data, roadmaps, short/long term plans, etc.
• Strong ability to build and sustain working and strategic relationships across technology.
• Experience with large-scale systems with both VM and Container basedmulti data-center (active active) solutions, external 3rd parties such as Akamai, Cloud Fare, etc. and how to bring the solution together into a single view.
• Must have a solid understanding of latest web technologies (TCP/IP, HTTP, HTML, JavaScript, CSS), REST, SOAP, XML, JSON and other relevant API standards like OAuth, SAML.
• Extensive technical experience with full stack HTTP, APIs, JSON, Rest, databases, Java and web frameworks at scale.
• Experience with both NoSQL and SQL datastores including Oracle, Cassandra, MySQL, MongoDB
• Experience in eCommerce systems.
• Experience within container space, understands and able to quickly build and drive team to support future systems.
• Strong leadership and people management skills with demonstrated ability to lead global, cross-functional teams.
• Strong analytical andproblem solving skills.
• Ability to maintain composure under pressure and tight deadlines.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.