IT Applications Support Specialist

IT Applications Support Specialist J

• This position is a senior technical support position.
• Provides technical support for both Java based 3rd party product and .NET based third party products.
• Under broad supervision, provides both application and user support on a continuing basis. Troubleshoots and resolves end-user problems.
• Analyzes, designs, and develops software modifications to meet users' needs.
• Participates in application upgrades and deployments.
• May develop and conduct training programs for users.
• Owns assigned tasks.
• May serve as a lead or train staff.

• Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products.
• Including deployment/implementation, application modification, and application error debugging.
• Experience working with Java based 3rd party web applications and .NET based 3rd party web applications is a plus.
• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
• This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.