Sr. IVR Developer

Vacancy expired!

Job Title : Senior IVR Developer

Location : Alpharetta, GA Remote

Job Duration : 12+ months (Contract to hire)The Senior IVR Developer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers

ESSENTIAL DUTIES

• Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems
• Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study
• Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
• Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
• Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
• Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
• Participates in code-reviews, provides technical guidance and mentors software engineers
• Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
• Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
• Performs impact assessment of product (hardware, software) upgrades
• Assists in planning, coordinating, and executing engineering projects
• Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
• Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
• This list is not all-inclusive and you are expected to perform other duties as requested or assigned

Skills/Experience:

Professional Competencies

• DEALS EFFECTIVELY WITH CHANGE
• CREATES ACCOUNTABILITY
• FOCUSES ON THE CUSTOMER
• DRIVES FOR OPERATIONAL EXCELLENCE
• DRIVES TO RESULTS
• FOSTERS DEVELOPMENT

Required Skills:

Knowledge, Skills, and Abilities

• Need to have experience on Interactive Voice Response (IVR) system with Nuance Platform desired but experience with any other IVR platform will be considered
• Experience with NAS, NDF and Nuance Cloud is big plus
• Need to have knowledge of IVR routing
• Experience with VXML, JDBC, Java, J2EE, Java Script, XML
• Familiarity with Eclipse, Apache Tomcat Server/Maven, MS SQL/Oracle DB, Linux OS platform, Windows Server, MQ, Web Services
• Have clear understanding of audio and grammar components
• Ability to understand the IVR UI design
• Cloud based solutions experience (AZURE) is plus but not required
• Knowledge of agile development methodologies
• Ability to develop and maintain key vendor relationships with a focus on technology currency and best practices
• Experience with supporting the production issues
• Experience with the health care industry is desired but not required

Degree Requirements:Minimum Education and Experience

• 4+ w/Bachelors degree
• Additional Experience and Education
• Experience designing and developing highly scalable and secure Applications and Products
• BS in computer science or equivalent technical field or equivalent work experience.
• MS is a plus
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About Us:AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.

Vacancy expired!