Gutter Installation Technician

Gutter Installation Service Professional

Position Summary : Provide uncompromised service to Arrow's Home Service customers through proper installation and repair to gutters.

This position will work both independently and as part of a team.

Essential Functions :

Comply with company, manual, and label safety procedures

Comply with all state and federal regulations, company policies, procedures, and guidelines

Keep scheduled appointments with customers

Read and understand scope of work from service ticket

Follow all written and verbal directions including diagrams

Obtain required materials listed from the scope of work

Explain to customer the service procedures and answer questions

Prepare job site for safety, cleanliness, and damage prevention

Remove and disassemble existing gutters, downspouts, and toppers

Fabricate gutters using gutter machine to required specification and configuration

Install new gutters, downspouts, and toppers

Perform general light carpentry repairing soffit and fascia

Complete accurate and legible service tickets in compliance with company standards

Perform thorough cleanup restoring site to original or improved conditions

Make recommendations to customers about additional repairs or services

Provide marketing collateral to customer

Collect service payments from customers

Respond to service call backs as required by the customer

Report issues to manager as per company policy

Work weekends as needed to service customer's needs

Operate company vehicle in compliance with Vehicle Responsibility Agreement

Wash and clean vehicle and ensure proper maintenance and repairs

Maintain timesheets within company policy

Attend and complete training and meetings as required

Maintain equipment and tools in good working order

Perform other duties as required by management

Knowledge, Skills, and Abilities :

Customer Service' Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer nee ds, and meeting quality standards for services.

Mechanical & Safety' Knowledge of relevant machines and tools, regulation, operation procedures, and documentation to ensure effective, compliant, and safe operation and services.

English Language' Ability to write, speak, and communicate in English and ability to read and understand technical drawings, specifications, and measures.

Building and Construction ' Knowledge of materials, methods, and the tools involved in the construction or repair of houses or buildings

Mathematics ' Mathematics ' Knowledge of arithmetic, algebra, geometry, and measurements and ability to draw, mark, and analyze diagrams legibly .

Critical Thinking & Reasoning ' Ability to use logic and reasoning to identify problems and determine best solutions.

Problem Sensitivity ' The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Minimum Qualifications :

Compliance with Drug-free Workplace Policy

Able to pass a pre-employment background check upon offer of employment

Ability to pass and maintain any state regulatory agency required licensing / certification exams

Able to pass internal technical exams

Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving record consistent with company standards

High school diploma or equivalent

Present a professional appearance including wearing an approved Arrow uniform

Able to work a 40-hour (minimum) work week

Willing to work evenings and weekends as needed

Physical Demands :

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

Requires constant mobility including walking, climbing ladders, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, picking up and carrying heavy items, stretching and standing for long periods

Climbing into attics

Working from elevated positions on ladders or scaffolding

Daily physical labor

Donning safety gear for extended periods of time including steel toed boots, eye protection, gloves, fall arrest gear, hard hats, hearing protection, respirators, long sleeves, etc.

Lifting to 100lbs

Operation of hand and power tools

Driving of automatic vehicle with trailer

Environmental Factors :

Work mostly outdoors, in sometimes hot or cold weather conditions

Some work in cramped spaces

May encounter or work with insulation

We are an Equal Opportunity Employer and a Drug-Free Workplace.

The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).