ID
#46055624
Job type
Permanent
Salary
$50000 - $70000 per annum
Source
Michael Page International
Date
2022-09-23
Deadline
2022-11-21

Helpdesk / Support Specialist

Georgia, Alpharetta, 30005

Permanent

Vacancy expired!

The Help Desk Support Specialist is responsible for providing support and technical assistance to the company's employees, and will join the company's fast growing IT Department.
The Help Desk Support Specialist will be responsible for answering requests and addressing system and user issues in a timely and professional manner.

Client DetailsThe client is a national/international design-build contractor with a unique understanding of end-to-end fulfillment.

DescriptionThe main responsibilities are:

Monitor and respond promptly to incoming requests related to IT issues
Maintain ticket system with a clear record of activities for every incident reported to IT
Provide clear communication and guidance to users during incidents and throughout resolution of the issue(s)
Diagnosing system errors and other issues
Remotely accessing hardware or software for clients to make changes and fix problems
Setup, maintain and troubleshoot PCs and VoIP phone systems
Install and troubleshoot peripheral devices such as printers, scanners and mobile/smart phones
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Ensure that work is carried out within agreed service levels and in accordance with the IT Department Guidelines
Escalate issues as needed to ensure their prompt resolution
Ability to prioritize workflow independently
Follow all IT Department standards and checklists
Other responsibilities as assigned

ProfileThe main qualifications are:

Bachelor's Degree in Information Technology or equivalent experience (at least three years) preferred
Excellent customer service skills
Ability to communicate clearly and effectively
Excellent problem solving and troubleshooting skills
Experience with the following systems as an administrator is preferred:
Office 365
Azure admin experience
Microsoft Windows Server 2012r2 to 2019
Windows 10 setup, maintenance and troubleshooting
Microsoft certification in Windows 10, Office 365 or Azure, or other certifications is preferred

Job Offer

Base Salary from $50k - $70k
Health, Dental, Vision
401k
PTO
10% Bonus based on performance

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Vacancy expired!

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