-
ID
#43988652 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-07-10 -
Deadline
2022-09-08
Deskside Support Specialist II
Georgia, Alpharetta, 30004 Alpharetta USAPermanent
Vacancy expired!
- Previous hands-on End-user / Image management and IT support experience in a Corporate environment.
- Ability to effectively assess the nature of end-user device incidents, working with various end-users within the company
- Ability to effectively troubleshoot incidents through to resolution
- Ability to document, track and manage the status of incidents and requests within ITSM tool
- Conform with and abide by all relevant regulations, policies, IT work procedures and instructions.
- Effectively provide support to users face to face as well as remotely as needed
- Ability to create, update, manage and deploy Windows Operating System images for Laptops, , Virtual Machines, and other end user devices.
- Ability to manage Autopilot deployment profiles in Microsoft Autopilot
- Ability to create role-based application deployment profiles in Microsoft Intune
- Hands-on support of and experience with using various technologies including:
- Microsoft Azure AD / InTune / AutoPilot
- Dell / Lenovo Laptops and accessories
- Data Center Support including:
- Backup Tape Management
- Virtual Tape Libraries
- Wintel / iSeries hands and Eye support (guided support)
- Microsoft Windows 10
- Microsoft 365 Suite
- Logitech Video Conferencing Systems
- Experience with the following technologies is a plus:
- iSeries applications / terminal emulator
- Domino / Notes
- Avaya Workplace
- AWS Workspaces
- Barco Clickshare
- Symantec Endpoint Protection
- Ability to understand and adhere to ITIL processes including Asset Management, Event Management, Incident Management, Problem Management, Configuration Management, and others as needed.
- Liaise with various internal and external technical support teams as needed
- Work under the direction of IT Management to deliver allocated project work packages/tasks. Familiarity with formal IT Project Frameworks is a plus
- Other duties assigned to ensure overall departmental efficiency.
- Participate in status calls with Vendors, Clients and stakeholders.
- Provide On-Call support for the Data Center
- Work closely with Service Delivery Manager to ensure successful delivery of IT Services
- Other duties and responsibilities as assigned.
- Demonstrate an understanding of how the Deskside Support function supports the business functions and customers.
- Customer Service focused
- Strong Analytical and critical thinking capabilities
- Attention to detail, deadline oriented
- Ability to identify and effectively manage priorities and be an effective multitasker
- Proactive, Self-Motivated, Team Player
- Ability to communicate IT Technical terminology at all levels of the business up to C-Level
- Experience with working with IT support vendors, IT equipment suppliers and other remote resources
- 4+ years' experience in IT customer support environment with at least 1 year being focused on Image management
- Associates or Higher degree in Information Technology, or equivalent work experience
- A+, Microsoft, ITIL or other applicable certificates are a plus.
Vacancy expired!
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