Customer Service Specialist

Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Pan Atlantic customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Pan Atlantic works.

Salary range: $44000 - $52000 per year.

• Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

• Onboard new client accounts, which includes the collection of required documentation and client information

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Greet and service clients in a professional and friendly manner while developing positive client relationships.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

Qualifications

• Good communication skills and expressive skills;

• Have customer service or call center experience;

• Be optimistic and good in self emotion control;

• Have an independent, solution-oriented way of working and a talent for organization;

• Be active, quick learner and self adapted to changing environment.

• Can work under great pressure.

Additional Information

• That is not a remote job

• Employee Assistance Program

• Dissability Insurance