-
ID
#44613600 -
Job type
Permanent -
Salary
TBD -
Source
Information Management Group -
Date
2022-08-04 -
Deadline
2022-10-03
Systems Help Desk Technician
Florida, Tampa bay area, 23608 Tampa bay area USAPermanent
Vacancy expired!
Overview
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.IMG - is hiring a full-time Systems Help Desk Technician at it's Tampa, Florida locationResponsibilities- Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
- Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
- Identify, research, and resolves technical Respond to telephone calls, email and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
- Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreates user problems to resolve operating
- Recommend systems modifications to reduce current and future user
- Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
- Provide support for Video Teleconferencing
- Maintain/troubleshoot Network Connectivity
- Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
- Perform basic PC hardware
- Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
- Provide support in installation of clinical end user devices, network devices, and peripheral
- Assist Tier III teams with installing medical applications and
- Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.
- Provide support in maintenance of business continuity and disaster recovery Provide support in LAN/WAN/PC/Server-related security program.
- Support MTF with Video Teleconferencing
- Manage functional application of an automated call distribution
- Maintain library of current scripts, software media, and licenses
- Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
- Provide support in network upgrade and expansion as
- Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF- hosted medical applications/servers:
- Assist Tier III teams in applying software updates, security patches and DISA STIGs
- Assist Tier III teams with mitigating vulnerabilities
- Complete and maintain currency of 6 MDG required training
- Must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration, maintenance and operations of network infrastructure and functional systems components, hardware and software on a large Military Treatment Facility campus.
- Professionally certified in a related discipline and maintain currency on new technologies and/or applications to support 6 MDG information technology operations, requirements and systems integration.
- Demonstrated ability to lift up to 40 pounds
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 15 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!
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